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服務網絡

:更新時間:2016/04/26????ǘ來源:本站原創?????瀏覽:12,106

服務網絡

安徽科力信息有限責任公司為了更好地保障本公司產品的正常運行和使用,及時快捷地為客戶提供高效的服務,成立了應用服務部,下設服務熱線、產品服務和駐點服務站。目前安徽省內設立服務站點的地區有:省交警總隊、省高速公路支隊、合肥、銅陵、蚌埠、淮南、安慶、宣城、阜陽、淮北、當涂。省外,公司在北京、杭州、廈門、鄭州、寧波、舟山、九江等地設立了服務站和辦事處。為了確保服務及時性,讓客戶更加滿意,新的服務站陸續開建。

服務宗旨

一握科力手,永遠是朋友。

服務目標

保障客戶購買設備的正常運行和使用,為客戶提供技術支持并提出有效的解決方案,充分發揮公司軟件優勢,為客戶提供全面的信息化建設方案,及時解決各級領導提出的科技信息化方面的要求。

服務類型

1、熱線服務

熱線服務部現有服務人員2名,熱線電話(0551-5338200、5338211)2部,24小時不間斷的接聽客戶服務來電及回訪。對于技術咨詢的問題采取電話指導解答,對于報修問題做好相應報修記錄,及時、合理地做出服務調度。

2、產品服務

產品服務組包括硬件組和軟件組,現有服務人員10余人。他們專業技術過硬、解決問題能力突出。硬件組主要負責公司信號機、電子警察、治安卡口、地磁、車檢線及指揮中心等相關硬件設備的檢查和維護工作。軟件組主要負責公司軟件的升級和維護,如車/駕管核心軟件、交警指揮中心監管平臺及相關軟件,并協助安徽省交警總隊科技處進行業務軟件的維護和升級。

3、駐點服務

現有駐點服務站16個,駐點服務人員50多人,他們都具有大專本科以上學歷,經過公司統一的專業技能培訓,然后分派到各個交警支隊或大隊的服務站。駐點服務站主要負責本地和周邊區域的軟硬件維護工作,包括機關科室、直屬大隊等單位的計算機、網絡、打印機等設備的維護以及上門維護;支隊機房的車/駕管服務器、規費服務器、非現場處罰、違法記分等重要服務器每天進行數據備份;對機房的服務器、UPS、交換機、路由器、協議轉換器等網絡設備每工作日進行檢查維護;對出現的故障及時排除。服務站還負責協助公司對各地支隊科技建設提供解決方案和建議。根據支隊業務開展的實際情況和交警信息化應用水平,對各地支隊科技發展做出相應規劃。另外還協助工程人員進行項目的施工和驗收等等。


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